Refunds

This page is the short version of how refunds work at Little Love Notes. The full details live in the terms; if this page and the terms ever disagree, the terms are the version that counts.

The stitched keepsake

Each piece is custom-made from the note you supply, so there is no general right to cancel or return an order once it has been placed. Two honest exceptions:

• If the photo of your note is not suitable for stitching and we cannot agree on an alternative, you receive a full refund.
• If your piece arrives damaged, faulty, or not as described, DM or email me a photo as soon as you can, ideally within 14 days of delivery. I will repair, remake, or refund the piece, whichever is appropriate.

Your statutory rights for faulty goods are not limited by any of this.

If your parcel goes missing

If your parcel is confirmed lost in transit, I will remake your piece or refund you in full. If it arrives damaged, the section above applies.

The ebook

The ebook is sold through Link, Stripe's merchant of record, so requests to cancel or refund an ebook purchase are handled through Stripe under Link's buyer terms, which are linked at checkout.

At checkout you agree that delivery starts right away. If your country gives you a 14 day right of withdrawal for digital purchases, that right ends when your download begins. In plain words: once you have downloaded the book, the purchase can't be undone for a change of mind.

None of that applies if something is wrong with the file itself. Write to me and I will replace it, always. Your statutory rights for faulty digital content stay intact.

How to reach me

Reply to your purchase email, write to hi.littlelovenotes@gmail.com, or DM @littlelovenotes.studio. I read everything myself.